FAQ

Common questions, clearly answered.

Everything you need to know about the magazine, subscriptions, delivery, and more.

01

The magazine

Never Too Small Magazine is a quarterly print publication dedicated to compact living, architecture, and intelligent small-space design. Each issue profiles award-winning architects and their projects from around the world — apartments, micro-dwellings, and the thinking that makes small spaces feel genuinely generous. Four issues a year, delivered worldwide.

The YouTube channel and the magazine are complementary, not duplicates. The channel brings you into spaces through video. The magazine goes deeper: extended architect profiles, process photography, editorial essays, and curated design thinking that exists nowhere else. The two are made to be experienced together.

Four. Never Too Small is a quarterly magazine, with issues published in February, May, August, and November.

Never Too Small Magazine is printed in China on the highest quality FSC stock. It's a thing of beauty.

It's on it way. This will be available from August 2026.

02

Subscriptions

The NTS Sub Club is our subscriber community. Sub Club members receive every new issue with free worldwide shipping, a 10% discount on all NTS books and digital products, and entry into subscriber giveaways from partner design brands. Subscriptions are billed wither Per Issue or Annually.

Your subscription starts with the next upcoming issue, provided you subscribe before the cut-off date. Subscribers who join after the cut-off receive the following issue.

Subscribers receive free worldwide shipping on every issue — single issues attract a shipping charge. You also receive a 10% discount on NTS books and digital products, and entry into subscriber giveaways. Issues can and do sell out. Subscribing is the only way to guarantee you receive every one.

Yes. Pay Per Issue subscriptions are billed quarterly on an ongoing basis. Annual subscriptions renew after 12 months. You can manage your subscription at any time at account.nts-store.com.
Yes. Subscriptions can be paused through the account portal at account.nts-store.com. If an issue has already been dispatched by the time you pause, the pause takes effect from the following issue.
Yes, at any time. If your issue has already been dispatched before you cancel, you will receive that issue and the subscription will end before the next billing cycle. Cancel at account.nts-store.com or contact support@nevertoosmall.com with your order number.

No further payments will be taken and you will not receive any subsequent issues. Access to the 10% subscriber discount ends upon cancellation.

Yes. Contact support@nevertoosmall.com and we will help you switch plans. Any timing implications will be discussed with you before the change is made.

If you cancel within 14 days of your subscription start date and before your first issue has been dispatched, we will issue a full refund. Once an issue has been dispatched, that issue is non-refundable. After the 14-day window, subscriptions are non-refundable.

03

Billing and payments

We accept all major credit and debit cards — Visa, Mastercard, American Express — and Shop Pay. All transactions are processed securely through Shopify Payments.

Log in to your account at account.nts-store.com, navigate to Payment Methods, and add or update your card details. Changes apply to your next billing cycle.
If a payment fails, we will retry the card on file and send you an email asking you to update your payment details at account.nts-store.com. If the payment cannot be recovered before the dispatch window, your issue for that cycle may not be sent. Resolve your payment details promptly to avoid missing an issue.
Please contact support@nevertoosmall.com with your order number and the date of cancellation. We will investigate and process a refund where a charge has been made in error.
An order confirmation is sent automatically to your registered email address after every transaction. If you require a specific invoice format for business or tax purposes, contact accounts@nevertoosmall.com with your order number.

Prices shown in USD, AUD, GBP, and EUR are exclusive of any applicable local taxes. Any taxes due will be displayed at checkout before payment is taken.

Print magazines are generally exempt from import duties in most countries, but customs policies vary by jurisdiction. Any duties or taxes imposed by your country's customs authority are the responsibility of the recipient. Never Too Small has no control over customs charges.

04

Delivery and shipping

Magazines are dispatched via AusPost (Australia and New Zealand), USPS (United States), Deutsche Post (Europe, Canada, Mexico, and rest of world), and Royal Mail (United Kingdom). Estimated delivery: 1 to 6 weeks for AU, NZ, USA, EU and UK · 2 to 6 weeks for rest of world.

Yes. All NTS Sub Club subscriptions include free worldwide shipping on every issue.

Yes. Single issues can be purchased from nts-store.com and shipping is calculated at checkout based on your location.
If your magazine has not arrived within the estimated delivery window for your region, contact support@nevertoosmall.com with your order number. Please allow the full delivery window to pass before reporting a missing issue. Claims must be submitted within 60 days of the dispatch date.
Email support@nevertoosmall.com with your order number and a photograph of the damage. We will arrange a replacement copy.
Update your delivery address at account.nts-store.com. Please update your address before the billing date for the next issue. If an issue has already been dispatched to a previous address, we cannot redirect it with the carrier — contact us and we will do what we can to help.
Yes, in most regions. Some carriers are unable to deliver to PO Boxes in certain circumstances. If you experience a delivery issue related to your PO Box, contact support@nevertoosmall.com.
05

Your account

Everything is managed at account.nts-store.com, including cancellation, address updates, payment method changes, and pausing.
Visit account.nts-store.com and select Forgot Password. A reset link will be sent to your registered email address.
Email support@nevertoosmall.com from your current registered email address requesting the change. We will update it and confirm once done.
Log in to your account at account.nts-store.com and your full order history will be displayed in your account dashboard.
06

Back issues and single issues

Yes. Back issues are available while stocks last at nts-store.com. Some back issues are also available through selected stockists worldwide. When a back issue sells out, it is gone permanently.
A list of stockists worldwide is available at nevertoosmall.com/nts-mag-stockists.

Back issues are available in the store while stocks last. Subscribing before the cut-off date is the only way to guarantee you receive every issue.

Yes. Subscribe at nts-store.com/collections/subscribe. Your subscription will start with the next upcoming issue from the cut-off date for which you subscribe.
07

Books and digital products

Never Too Small has published two books, both available at nts-store.com. Sub Club members receive a 10% discount on all books.

Never Too Small publishes digital design guides on compact living, intelligent small-space design, and related topics. These are available from the store and are discounted for subscribers.

Books are dispatched from Australia. Estimated delivery times are the same as for the magazine. International orders may incur import duties depending on your country's customs regulations.

Books and all print products are non-refundable unless they arrive damaged or faulty. If your order arrives damaged, email support@nevertoosmall.com with a photograph and your order number and we will arrange a replacement.
08

Wholesale and stockists

Yes. Worldwide wholesale and distribution is handled exclusively by Ra & Olly. More information is available at nevertoosmall.com/utm/magazine-wholesale.

Please direct all wholesale order enquiries to Ra & Olly directly. Never Too Small does not manage retail distribution enquiries.

Still need help?

We’re a small team. We’ll get back to you.

Subscriptions & orders support@nevertoosmall.com
Accounts & invoicing accounts@nevertoosmall.com
Editorial & content hello@nevertoosmall.com
Wholesale & distribution Via Ra & Olly

We aim to respond to all enquiries within 2 business days. Please include your order number in any subscription or order-related enquiry.